Returns & Exchanges
At Cellar, we are committed to providing you with the highest quality artisanal food products; if you are dissatisfied with your purchase, we offer a 14-day return window for non-perishable items.
Initiate Your Request
Contact our support team with your order number and a photo of the product to receive a Return Authorization code.
Secure Packaging
Place the unused items in their original packaging to ensure they remain protected and meet our safety standards for transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our cellar masters inspect the returned goods, we will issue a full refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing